A Deductible Model That Works
Pay a low monthly fee plus a reduced deductible per visit — instead of full retail pricing. Members save up to 72% on every service call.
Choose Your Plan
All plans include access to our expert technicians at deeply discounted rates. Compare to our standard retail pricing of $125 service call + $65/hr.
Silver
Basic tech coverage
- $75 visit deductible
- $45/hr labor rate
- 3 remote sessions/year
- 30 min included per session
- TV, PC Support
- Priority scheduling
- Phone & email support
Gold
Enhanced support
- $50 visit deductible
- $35/hr labor rate
- 6 remote sessions/year
- 45 min included per session
- TV, PC, Mobile Device Support
- PC Anti-Virus Installation
- Password Manager Installation
- Priority scheduling
Platinum
Premium coverage
- $25 visit deductible
- $25/hr labor rate
- Unlimited remote sessions
- 60 min included per session
- TV, PC, Smart Home & Mobile Support
- PC Anti-Virus Installation
- Password Manager + VPN Installation
- Annual Digital Security Audit
Simple, Transparent Savings
Real savings on every service call
Our deductible model means you're never paying full retail. Members save significantly on every visit — and the savings add up fast when you need ongoing support.Choose your plan
Pick Silver, Gold, or Platinum based on how much support you need. Your monthly fee keeps your membership active and your rates locked in.
Pay a reduced deductible per visit
When you need service, you pay a small deductible instead of the full $125 retail service call fee — as low as $25 for Platinum members.
Enjoy discounted hourly rates
Labor is billed at your plan rate ($25–$45/hr) instead of the standard $65/hr. The more work you need, the more you save.
See How Much You Save
A typical 1.5-hour service call at retail pricing costs $222.50. Here's what the same job costs as a plan member.
| Retail | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Monthly fee | — | $14.99 | $24.99 | $39.99 |
| Service call fee | $125.00 | $75.00 | $50.00 | $25.00 |
| Hourly rate | $65.00/hr | $45.00/hr | $35.00/hr | $25.00/hr |
| 1.5-hour job total | $222.50 | $142.50 | $102.50 | $62.50 |
| Your savings | — | 36% off | 54% off | 72% off |
Retail pricing: $125 service call + $65/hr. Member pricing shown does not include monthly plan fee.
Get Help Without Leaving Home
Every plan includes remote support sessions — phone or screen-sharing with our technicians to resolve issues fast.
Silver — 3 Sessions
3 remote sessions per year with 30 minutes included per session. Perfect for occasional troubleshooting.
Gold — 6 Sessions
6 remote sessions per year with 45 minutes included per session. Ideal for regular support needs.
Platinum — Unlimited
Unlimited remote sessions with 60 minutes included per session. Call anytime you need help.
What's Included With Every Plan
All members enjoy these benefits from day one
Transparent Pricing
No hidden fees or surprise charges. Your deductible and hourly rate are locked in with your plan.
Cancel Anytime
No long-term contracts. Cancel or change your plan at any time with no penalties.
Local Technicians
All service visits are performed by our experienced, local team — not outsourced contractors.
Priority Scheduling
Plan members get priority scheduling for in-home and remote support appointments.
Phone & Email Support
Reach us by phone or email during business hours for quick answers to your tech questions.
Upgrade Anytime
Start with Silver and upgrade to Gold or Platinum as your needs grow. Easy and seamless.
Plan FAQs
Common questions about our deductible-based support plans.
Think of it like insurance — you pay a monthly fee to keep your membership active, and when you need service, you pay a reduced deductible (instead of our full $125 retail service call fee) plus a discounted hourly rate. The higher your plan tier, the lower your deductible and hourly rate.
Remote support includes phone or screen-sharing sessions where our technicians help you troubleshoot software issues, configure devices, or resolve technical problems without visiting your location. Each session includes a set number of minutes based on your plan.
If a remote session runs longer than the included minutes, additional time is billed at your plan's discounted hourly rate — not the retail rate.
A typical 1.5-hour in-home service call costs $222.50 at retail pricing ($125 + 1.5 hrs at $65/hr). The same job costs a Platinum member just $62.50 ($25 deductible + 1.5 hrs at $25/hr) — that's a 72% savings.
Yes! You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.
No setup fees for any plan. You start paying your monthly rate immediately and can begin using your benefits right away.
The Platinum plan includes smart home device support. Silver and Gold plans cover TV and PC support, with smart home services available at your plan's discounted rate.
Ready to start saving?
Choose a plan and start enjoying deeply discounted tech support from your local experts. A typical visit saves you $80–$160 compared to retail pricing.